Refund policy

At aim, we aim to provide high-quality products and excellent customer service. This policy outlines our approach to returns and refunds in accordance with New Zealand consumer law.

Consumer Guarantees

Under the Consumer Guarantees Act, we guarantee that our products:

  • Are of acceptable quality
  • Are fit for their intended purpose
  • Match their description and any samples or demonstrations
  • Are delivered on time and in good condition

If a product fails to meet these guarantees, you are entitled to a remedy.

Faulty Products

If you receive a faulty product:

  • Contact us within a reasonable timeframe to report the issue
  • We will assess the fault and determine the appropriate remedy
  • For minor faults, we may repair, replace, or refund the item at our discretion
  • For serious faults, you can choose between a replacement or refund

A serious fault is one where:

  • A reasonable consumer would not have purchased the product if they knew about the fault
  • The product is significantly different from its description
  • The product is unsafe or unfit for its intended purpose

Refund Process

To request a refund for a faulty product:

  1. Contact our customer service team
  2. Provide proof of purchase (e.g. receipt, order confirmation)
  3. Return the item in its original packaging if possible
  4. We will process your refund within 7 business days

Change of Mind Returns

While not required by law, we offer a 14-day change of mind return policy as a courtesy to our customers. The following conditions apply:

  • Item must be in original, unused condition with all tags attached
  • Original proof of purchase required
  • Return shipping costs are the responsibility of the customer

Contact Us

If you have any questions about our returns and refunds policy, please contact us at orders@cimi.co.nz.This policy complies with New Zealand consumer law as of 30 October 2024. We reserve the right to update this policy as needed to remain compliant with changing regulations